Frequently Asked Questions (FAQs)
Before Placing Order
I want a flawless Jewelry?
Our advice is "try to buy authentic Jewelry". No factory produced Jewelry is flawless. Start by comparing prices. For example, a "CT Love Bracelet" may cost $10,000 for authentic Jewelry and about $100 for high-end replicas. The appearance of high-end replicas is 95-98% close to genuine. Metal material and density cannot be perfectly copied.
What currencies do you support?
We accept USD, EUR, GBP, AUD, and CAD. You can switch currencies anytime on our website.
What's included in the package?
Most jewelry items come with a dust bag. Original boxes are sold separately due to shipping cost considerations. If you need the original box, please purchase it separately.
Is there any return or exchange service?
Yes, Luckystar Jewelry provides comprehensive return and exchange services. Qualified members can apply within the specified time. Refer to our "Return and Exchange Policy Terms" for details.
Do you offer discounts?
Yes. Subscribe to our newsletter to receive special offers during holidays and seasonal sales.
What's the quality guarantee?
We provide the best quality products, hand-inspected by trained experts. We offer a 100% quality guarantee. If you are not satisfied, you may return for a refund or replacement.
When Placing Order
How do I place an order?
Choose items, add to cart, apply coupon, check out, fill shipping info, complete payment. You'll receive a confirmation email shortly.
When can you ship my order?
Normally within 2-3 working days. During peak seasons, it may take 5-7 working days. We'll inform you if there are delays.
When can I receive my order?
ETA is about 7-18 working days depending on product and shipping method. ~Click to see the delivery time from different countries~
Can you pack all of my bags together?
Orders may come from different designers. You may receive multiple packages at different times.
Will I pay customs duty?
Normally you won't. We declare packages < $20 as gifts. To avoid duty fees, select the shipping option with (Incl. TAX).
How do I track my order?
Once shipped, you receive a tracking number via email. Track your order at 17track.net/en.
After Shipping
How to cancel the order or modify the address after placing the order?
Contact customer service before shipment to cancel or modify your order.
If the parcel gets lost halfway, what should I do?
We offer a new parcel or full refund if the parcel is lost.
If I don't receive what I ordered, what should I do?
Check the tracking number and photos of the received item. Contact customer service for solutions within 24 hours.
What should I do if the product is damaged during delivery?
Contact customer service for assistance and resolution.
How to use purchased items?
Follow product instructions and precautions. Contact customer service if you encounter problems.
Other Problems
How to properly care for your jewelry?
Use cotton cloth to clean, store in dust-proof bag, avoid wearing in bath, sleep, swimming or contact with chemicals. Avoid multiple metal jewelry collisions.
Are you a scammer?
We are a legitimate jewelry store. Check our website, profiles, testimonials, and forums for authenticity.
Why is response sometimes slow?
We operate in a different time zone and may have high email/chat volume. You will receive a reply, please be patient.
I want to pay by Visa/Mastercard but can’t find the option?
We are sometimes unable to accept certain credit cards due to payment gateway restrictions. Check availability at checkout.